I would like to share with you a very useful website for online hotel reservations recommended to me by my colleague and friends. I must confess when first opening their pages, it didn't strike me with anything peculiar that could draw my attention or make me love it at first glance. A very simple structure and straightforward approach gives the feel that you are opening and closing drawers containing all destinations and hotels of the world. You won't find here any nasty pop-ups or flashing banners that will keep you waiting for the page to load. On the contrary, I have submitted a simple search and there you go... you get a comprehensive list with hotel rooms available for instant confirmation.
Since I regularly stay at the Royal Horseguards when visiting London, I found their rates quite attractive and the booking process was very easy indeed. It didn't even come up to the good rate or the promotional free of charge airport transfer, it was the way the sales rep contacted me and asked in the kindest possible way if she could help with the booking. The confirmation email is really classy, designed in the colors of the website and giving you all the necessary details about your booking. I got a pre-paid hotel voucher, instructions and everything right into my mail box.
Check-in at the hotel was problem free, I have absolutely no remarks. When I went to hotel my flight back to the US got rescheduled and I had to extend my stay for one more night. When I asked the pretty girl on the reception how much it would cost to stay for 1 more night I was almost struck when I saw the hotel rates - almost double than what I booked online. Luckily I had my wonderland voucher in hands and I called the Customer Service Line to extend my booking at the same rate which I booked online. Fantastic. This saved my day.
Wonderland didn't leave me alone even during the Icelandic volcano eruption which caused a total mess in all flights in and out of Europe. My flight to London was cancelled and I had to cancel my booking which was already in cancellation deadline. I had friends who booked other hotels in London and lost their bookings cause of this and the agencies they booked through didn't restore their monies. I was expecting to be charged a penalty fee as well however the wonderland customer service negotiated on my behalf free of charge cancellation and I disposed of my monies as a credit for my future stay. Isn't that handy?
Here comes the best part. I was about to make a business trip to Sweden and was looking for some convenient Stockholm hotels, however given the fact I have never been there I was worried about finding an accommodation to stay at. Here is where I found the service of the Wonderland team most helpful. They gave me a nice list with hotel offerings and discount hotel rates with detail info about each one of them, map location, photos, etc. even supplied me with extra information on one of the hotels when I requested it. I am quite confident that I will use their services again in future and will recommend them to all my friends, because this is just the kind of personal service you will never expect to receive from a website for online hotel bookings.
At the end, I would like to mention that there are many websites for discount hotel bookings on the net, most of them I have tried, they also offer great deals and customer service as well, some of them seam dodgy and not easy to trust, others offer great savings and loyalty programs however Wonderland is this kind of website that is easy to devote to once being in touch with the people behind them. I love you guys. Good लुक्क.
